Private Policy

Customer Service Guarantee

Island Trading Co is committed to providing exceptional customer service and quality products.  We will endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.  Standard delivery timeframes are between 3-7 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

We will ensure that every effort will be made to bring to you a quality product.  Jimmy Browns wants you to be a totally happy customer that keeps on coming back.

Please feel free to contact us either by going to ‘Contact us’ page on our website or on our Customer Service number (02) 9974 3000 or mobile 0431 232 620

Privacy Policy

Island Trading Co is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured.  We do not pass on/sell/swap any of your personal details with anyone.  We use this information to identify your orders, provide you with our newsletter, and to personalise your shopping experience with us. Island Trading Co uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart.

Cookies sent to your computer from Island Trading Co only last while you are browsing our website.  We do not store persistent cookies (or other condiments) on your computer.  Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use the Island Trading Co website, or any other website for that matter, the computer on which the web pages are stored (Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called it “IP address” and is sent automatically each time you access any Internet site.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes.  An example of this would be when proceeding to a checkout to finalise an order you may wish to make.  After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security policy: When purchasing from Island Trading Co your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion (yes – one trillion) years to break, and is the ducks nuts, of industry standard.  If you have any questions regarding our privacy policy, please contact our customer support centre info@islandtradingco.com.au

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